Refund & Return Policy

At Güero y María, we want you to be happy with your order. If something arrives damaged, incorrect, or there is
a problem with your shipment, please contact us and we will make it right.
Food products Final sale for food-safety reasons. Damaged, leaking, defective, or
incorrect orders can be reported within 7 days of delivery.
Apparel & non-food
merchandise
Unused, unworn, and unwashed items may be returned within 30 days of
delivery.
Food Products
For food safety reasons, we cannot accept returns of hot sauces, Bomb Kits, salsa macha, seasonings, or other
food products.
If your order arrives damaged, leaking, broken, defective, or incorrect, please contact us within 7 days of
delivery.
• Your order number
• A brief description of the problem
• A photo of the damaged or incorrect item
Once reviewed, we may offer a replacement, store credit, or refund, depending on the situation.
Apparel & Non-Food Merchandise
Unused and unworn apparel or merchandise may be returned within 30 days of delivery.
• Unused and unworn
• Unwashed
• In original condition
• In the original packaging when applicable
To request a return, contact [YOUR EMAIL] before sending anything back.
Approved returns should be sent to:
Güero y María
[RETURN ADDRESS]
Customers are responsible for return shipping costs unless the item was damaged, defective, or we sent the
wrong product.
Exchanges
Güero y María — Refund & Return Policy Page 2
We can exchange eligible apparel or merchandise when inventory is available. Food products cannot be
exchanged unless they arrived damaged, defective, or incorrect.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If something is damaged, leaking, broken, or incorrect, contact us
within 7 days so we can evaluate the issue and make it right.
Please do not discard the product or packaging until we have reviewed your claim.
Sale & Clearance Items
Final-sale or clearance items are not eligible for return unless they arrive damaged or incorrect.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. Once an order has been packed or
shipped, we may not be able to cancel or modify it.
Refunds
Once a refund is approved, it will be issued to your original payment method.
Your bank or credit-card provider may take additional time to process and post the refund.
Original shipping charges are generally non-refundable unless the order was damaged, incorrect, or the error
was ours.
Questions?
For return, refund, or order questions, contact:
Güero y María
Email: [YOUR EMAIL]
Simple rule: Food is final sale, but if there is a problem with your order, we take care of it.