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Refund & Return Policy

At Güero y María, we want you to be happy with your order. If something arrives damaged, incorrect, or there is a problem with your shipment, contact us and we will make it right.

The short version: food is final sale, but if there is a problem with your order, we take care of it.

Food products

For food-safety reasons, we cannot accept returns of hot sauces, Bomb Kits, chili crisp (salsa macha), seasonings or other food products.

If your order arrives damaged, leaking, broken, defective or incorrect, contact us within 7 days of delivery with:

  • Your order number
  • A brief description of the problem
  • A photo of the damaged or incorrect item

Once reviewed, we may offer a replacement, store credit or refund, depending on the situation.

Apparel and non-food merchandise

Apparel and merchandise may be returned within 30 days of delivery if they are:

  • Unused and unworn
  • Unwashed
  • In original condition
  • In the original packaging when applicable

To request a return, email orders@gueroymaria.com before sending anything back. Approved returns should be sent to:

Güero y María
371 Hwy 281
Quincy, WA 98848

Customers are responsible for return shipping costs unless the item was damaged, defective, or we sent the wrong product.

Exchanges

We can exchange eligible apparel or merchandise when inventory is available. Food products cannot be exchanged unless they arrived damaged, defective or incorrect.

Damaged or incorrect orders

Please inspect your order when it arrives. If something is damaged, leaking, broken or incorrect, contact us within 7 days so we can evaluate the issue and make it right. Please do not throw away the product or packaging until we have reviewed your claim.

Sale and clearance items

Final-sale or clearance items are not eligible for return unless they arrive damaged or incorrect.

Order cancellations

If you need to cancel or change an order, contact us as soon as possible. Once an order has been packed or shipped, we may not be able to cancel or change it.

Refunds

All food sales are final. We only refund or replace food when an order arrives damaged, leaking, broken or incorrect and you send us a photo within 7 days of delivery. Apparel is refunded once we receive it back in new, unworn condition.

Once we approve your claim or receive your return, we'll ship a replacement or issue your refund within 5 business days. Refunds go back to your original payment method, and your bank may take a few extra days to post it. Original shipping charges are non-refundable unless the order was damaged, incorrect, or the error was ours.

Questions?

For return, refund or order questions, contact Güero y María:
Email: orders@gueroymaria.com
Phone: (509) 237-3964